Issued by: Equity Guru MS
SEBI Registration Number: INH000019497
Effective Date: 2 June 2025
Approved by: Manjushree Sharma
This policy is formulated to ensure prompt and fair redressal of client grievances in compliance with the SEBI (Research Analyst) Regulations, 2014. We are committed to delivering professional, ethical, and transparent services while addressing client concerns in a time-bound manner.
This policy applies to all clients and users of research services offered by Equity Guru MS, including:
Clients may submit complaints via any of the following channels:
| Stage | Action | Timeline |
|---|---|---|
| Level 1 | Submit complaint to the official grievance email/contact number | Acknowledgement within 2 business days |
| Level 2 | Resolution by internal compliance team | Within 7 business days |
| Level 3 | Escalation to Principal Officer / Management | Final response within 15 business days |
If the issue remains unresolved after the above steps, the client may approach SEBI via the SCORES portal.
If you are not satisfied with the resolution provided, you may escalate the grievance to SEBI:
Please quote your complaint reference number when escalating.
All grievances received and resolved are documented, along with:
These records are maintained for a minimum of five years as per SEBI guidelines.
This policy shall be reviewed periodically and may be amended to comply with changes in regulatory requirements or improve service quality.